AI Agent Pricing Requires Data Moat
by Brian Balfour on August 17, 2025
The emergence of ChatGPT as a new distribution platform represents a rare growth opportunity that follows predictable cycles seen in previous platforms like Facebook, Google, and mobile app stores.
The Four-Step Platform Cycle
Step 0: Market Conditions Are Met
- There's consensus about a new huge category (AI chat platforms)
- No clear winner yet, with 5-7 major players battling for dominance
- Fierce competition with huge capital investments
- We are currently in this phase with OpenAI, Claude, Gemini, and others competing
Step 1: Identifying and Building the Moat
- A player identifies what will create defensibility and help them reach escape velocity
- For ChatGPT, the moat appears to be context and memory
- "The actual difference maker is which one has more of your context"
- "The more you use it, the more it's able to store memory around you which feeds more personalized context"
- They press this advantage as quickly as possible
- They need an ecosystem to gather more of this moat
Step 2: Opening the Platform
- Companies establish a third-party platform with incentives
- The value exchange: developers build on the platform, adding use cases and engagement
- In return, developers get distribution for their applications
- This creates a gold rush of developers and rapid growth
- "There's a bunch of signals that they're about to launch a third-party platform"
Step 3: Closing for Control and Monetization
- Platforms eventually lock down to monetize and maintain control
- They either:
- Shut down third-party access entirely
- Develop their own first-party applications for high-value use cases
- Artificially depress organic distribution to push toward paid mechanisms
- "The cycles seem to be getting shorter and shorter, so you actually have a smaller amount of time"
Why You Can't Opt Out
- It becomes a prisoner's dilemma - if you don't participate, your competitors will
- Customer expectations change as they start using these new platforms
- "There is no opting out of the game"
- This is the opportunity to disrupt an incumbent or be disrupted
How to Place Your Bets
For Late-Stage Companies:
- You can afford to place multiple bets and spread your chips
- Wait to see who the winner is, then throw your muscle behind them
- Risk: waiting too long and missing the opportunity
For Startups:
- You must choose one platform and go all-in
- "You have scarce resources, scarce attention from the market"
- Higher risk, higher reward
Criteria for Choosing a Platform:
- Look at retention and depth of engagement rather than MAUs
- Consider user quality and monetization potential
- Analyze the value exchange being offered
- Consider scale, but don't be fooled by vanity metrics
Planning Your Exit Strategy
- Immediately after entering, start planning how to exit when the platform closes
- Build ways to own important parts of the user experience
- Accumulate specialized data and context the platforms don't have
- Create micro-network effects that persist beyond the platform
Why ChatGPT Is Likely to Win
- First to implement memory features
- Investing heavily in data connectors for context
- Shows superior retention curves compared to competitors
- Displays the rare "smile curve" in retention (usage increases over time)
- Already forming preferred partnerships with major companies
- Has approximately 10x the MAUs of competitors like Claude
The key insight: This is not just an opportunity but a necessity. The companies that recognize this emerging distribution channel and move quickly will be the ones that reap the most rewards, similar to how companies like Zynga grew on Facebook or how early adopters thrived on iOS.